Shipping & Returns

STANDARD SHIPPING

DUE TO COVID DELAYS, PLEASE ALLOW BETWEEN 3 - 7 BUSINESS DAYS TO RECEIVE YOUR ORDER (THIS DOES NOT INCLUDE PACKAGING TIME). WE OFFER FREE STANDARD SHIPPING ON ALL ORDERS OVER $99.

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DELIVERY

PLEASE ALLOW UP TO 4 WORKING DAYS FOR YOUR ORDER TO BE PREPARED AND DISPATCHED. ORDERS ARE SHIPPED BY AUSTRALIA POST. YOU SHOULD RECEIVE A SHIPPING NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER IS DISPATCHED. WE CANNOT GUARANTEE DELIVERY TIMES. WE CURRENTLY ONLY DELIVER TO AUSTRALIA.

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MANUFACTURING FAULT
HAUS OF DREAMS EXCHANGES ITEMS WITH A MANUFACTURING FAULT. WE PRIDE OURSELVES ON THE QUALITY OF OUR PRODUCTS. IF YOU FEEL YOUR ITEMS ARE FAULTY, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIVING YOUR ORDER AND WE WILL INVESTIGATE FURTHER. IF POSSIBLE, ITEMS ARE TO BE RETURNED IN ITS ORIGINAL PACKAGING AND CONDITION. ITEMS MUST BE UNUSED. RETURNING ITEMS WILL BE UPON YOUR COST.

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DELIVERY FAULT
HAUS OF DREAMS WILL NOT BE RESPONSIBLE FOR ANY PARCELS THAT CANNOT BE DELIVERED CORRECTLY. THIS INCLUDES INCORRECT, NON-DELIVERABLE OR INCOMPLETE ADDRESSES. WE HAVE THE RIGHT TO CHARGE ANY ADDITIONAL RE-SHIPMENT FEES FOR PACKAGES THAT ARE SENT BACK TO US. WE WILL REPLACE OR REFUND PRODUCTS DAMAGED DURING SHIPMENT IF PHOTOGRAPHIC PROOF OF DAMAGE IS SUBMITTED TO HAUS OF DREAMS WITHIN 7 DAYS OF DELIVERY.

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IF YOU HAVE ANY ISSUES WITH YOUR ORDER, PLEASE CONTACT US VIA THE CONTACT US PAGE OR DIRECTLY AT hausofdreams@hotmail.com.